{"page":{"id":"01KG2MWZVQZGXDW13ZPY2C8PNB","name":"Prelude","url":"https://status.prelude.so/","updated_at":"2026-10-23T14:41:56Z"},"incidents":[{"id":"01M5M5D9BH4SVYRXDWT7H425P7","name":"Delayed Verify and Notify webhooks","status":"resolved","created_at":"2026-10-23T10:37:51Z","updated_at":"2026-10-23T14:41:56Z","resolved_at":"2026-10-23T14:41:56Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01M5MKC6V014QVMVSD2DK7CE5Z","body":"The delays affecting Verify and Notify webhook delivery have been resolved. Webhook delivery is operating normally again.","created_at":"2026-10-23T14:41:56Z","display_at":"2026-10-23T14:41:56Z","incident_id":"01M5M5D9BH4SVYRXDWT7H425P7","status":"resolved","updated_at":"2026-10-23T14:41:56Z"},{"id":"01M5M6E1J6MKCEJBSF0C36AZR9","body":"Some Verify and Notify webhooks continue to experience delivery delays and may arrive in bursts or out of order. We have identified the cause of the delays and are applying a change to reduce the backlog and restore timely webhook delivery.","created_at":"2026-10-23T10:55:44Z","display_at":"2026-10-23T10:55:44Z","incident_id":"01M5M5D9BH4SVYRXDWT7H425P7","status":"identified","updated_at":"2026-10-23T10:55:44Z"},{"id":"01M5M5D9BHSTVEB543QQTMQAJM","body":"Some Verify and Notify webhooks are experiencing delivery delays and may arrive in bursts or out of order. We are investigating the delays.","created_at":"2026-10-23T10:37:51Z","display_at":"2026-10-23T10:37:51Z","incident_id":"01M5M5D9BH4SVYRXDWT7H425P7","status":"investigating","updated_at":"2026-10-23T10:37:51Z"}]},{"id":"01M5F33CKCJP7D1STTK2K790F8","name":"SMS degradation on Orange France ","status":"resolved","created_at":"2026-10-21T11:21:17Z","updated_at":"2026-10-21T19:02:26Z","resolved_at":"2026-10-21T12:55:34Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01M5FXFS22HG6YQJZX8EC78F6H","body":"The incident with Orange France is now resolved.","created_at":"2026-10-21T19:02:26Z","display_at":"2026-10-21T19:02:26Z","incident_id":"01M5F33CKCJP7D1STTK2K790F8","status":"resolved","updated_at":"2026-10-21T19:02:26Z"},{"id":"01M5F9PST0S0G2SFXVPYX8ZFJN","body":"SMS delivery to Orange France remains degraded. We recommend using alternative channels to reach affected users while we investigate.","created_at":"2026-10-21T13:16:45Z","display_at":"2026-10-21T13:16:45Z","incident_id":"01M5F33CKCJP7D1STTK2K790F8","status":"investigating","updated_at":"2026-10-21T13:16:45Z"},{"id":"01M5F8G0WP6NYTVM2W075AGT28","body":"The delivery degradation on Orange France has been resolved.","created_at":"2026-10-21T12:55:34Z","display_at":"2026-10-21T12:55:34Z","incident_id":"01M5F33CKCJP7D1STTK2K790F8","status":"resolved","updated_at":"2026-10-21T12:55:34Z"},{"id":"01M5F33CKCEZK285V8F1NNA14B","body":"There is a carrier-level incident from Orange France that impacts the delivery of SMS to that carrier’s handsets. We are monitoring the situation and we advise customers to use alternative channels to reach their users until the incident is resolved from Orange France. ","created_at":"2026-10-21T11:21:17Z","display_at":"2026-10-21T11:21:17Z","incident_id":"01M5F33CKCJP7D1STTK2K790F8","status":"investigating","updated_at":"2026-10-21T11:21:17Z"}]},{"id":"01M502BEG7YYW20YN79949M2R5","name":"SMS deliverability in China is highly degraded","status":"resolved","created_at":"2026-10-15T15:19:36Z","updated_at":"2026-10-15T18:29:12Z","resolved_at":"2026-10-15T18:29:12Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01M50D6KREFJVE90CBX11M2QDP","body":"SMS verification in China has recovered following the switch to an alternative delivery route. This incident is now resolved.","created_at":"2026-10-15T18:29:12Z","display_at":"2026-10-15T18:29:12Z","incident_id":"01M502BEG7YYW20YN79949M2R5","status":"resolved","updated_at":"2026-10-15T18:29:12Z"},{"id":"01M509NQ78XPAV1AWDM5JJK4TZ","body":"SMS verification in China is recovering after we switched traffic to an alternative delivery route. Successful verifications have resumed, and we are monitoring delivery and verification success rates to confirm sustained recovery.","created_at":"2026-10-15T17:27:33Z","display_at":"2026-10-15T17:27:33Z","incident_id":"01M502BEG7YYW20YN79949M2R5","status":"monitoring","updated_at":"2026-10-15T17:27:33Z"},{"id":"01M502BEG7KVDF1TEFBYKGXNW5","body":"We are investigating SMS delivery issues in China.","created_at":"2026-10-15T15:19:36Z","display_at":"2026-10-15T15:19:36Z","incident_id":"01M502BEG7YYW20YN79949M2R5","status":"identified","updated_at":"2026-10-15T15:19:36Z"}]},{"id":"01M3RTZ92P13FEQ3YVCCXHBAZ9","name":"SMS deliverability in China is highly degraded","status":"resolved","created_at":"2026-09-30T09:40:15Z","updated_at":"2026-10-02T12:02:47Z","resolved_at":"2026-10-02T12:02:47Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01M3Y7XQ282N574J2PRVH9Y7AQ","body":"The SMS deliverability incident affecting China is now resolved.","created_at":"2026-10-02T12:02:47Z","display_at":"2026-10-02T12:02:47Z","incident_id":"01M3RTZ92P13FEQ3YVCCXHBAZ9","status":"resolved","updated_at":"2026-10-02T12:02:47Z"},{"id":"01M3S1HGJVGS2YBGJ8G33SHCTQ","body":"SMS verification messages to mainland China are now being sent in English, including when Chinese is selected. We have also added a new delivery route for China. Delivery and conversion rates have returned to normal levels, and we are continuing to monitor them.\n\nVerification messages are not yet available in Chinese, so service remains degraded while we work to restore Chinese-language messages.","created_at":"2026-09-30T11:35:04Z","display_at":"2026-09-30T11:35:04Z","incident_id":"01M3RTZ92P13FEQ3YVCCXHBAZ9","status":"monitoring","updated_at":"2026-09-30T11:35:04Z"},{"id":"01M3RXJ90ZAFJZYKY645R7DSE1","body":"SMS delivery to Chinese phone numbers remains degraded. We have made changes to how affected messages are sent and are monitoring delivery rates to see whether they improve.","created_at":"2026-09-30T10:25:34Z","display_at":"2026-09-30T10:25:34Z","incident_id":"01M3RTZ92P13FEQ3YVCCXHBAZ9","status":"monitoring","updated_at":"2026-09-30T10:25:34Z"},{"id":"01M3RTZ92PG5E3F95W7C28Z52N","body":"We are investigating SMS delivery issues in China.","created_at":"2026-09-30T09:40:15Z","display_at":"2026-09-30T09:40:15Z","incident_id":"01M3RTZ92P13FEQ3YVCCXHBAZ9","status":"investigating","updated_at":"2026-09-30T09:40:15Z"}]},{"id":"01M07EZVHP97KGA9G42F6XGJQB","name":"Increased error rate and latencies across our APIs","status":"resolved","created_at":"2026-08-17T08:56:40Z","updated_at":"2026-08-17T08:56:40Z","resolved_at":"2026-08-16T07:41:00Z","impact":"major","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01M07EZVHPGWVVP8BFR0R5QD3E","body":"APIs are back to normal operation.","created_at":"2026-08-17T08:56:40Z","display_at":"2026-08-16T07:41:00Z","incident_id":"01M07EZVHP97KGA9G42F6XGJQB","status":"resolved","updated_at":"2026-08-17T08:58:34Z"},{"id":"01M07EZVHP9ZPD6TS131SRN64N","body":"We are investigating increased latencies and error rates across our APIs","created_at":"2026-08-17T08:56:40Z","display_at":"2026-08-16T07:41:00Z","incident_id":"01M07EZVHP97KGA9G42F6XGJQB","status":"investigating","updated_at":"2026-08-17T08:58:39Z"}]},{"id":"01KZMD43HF7DJF0ET6CDMS7VZ5","name":"Increased latencies and error rates on the Verify API","status":"resolved","created_at":"2026-08-09T23:18:28Z","updated_at":"2026-08-10T13:28:30Z","resolved_at":"2026-08-10T13:28:30Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KZNXRJH7M82YK5709QN9RZBN","body":"Incident have been fully mitigated","created_at":"2026-08-10T13:28:30Z","display_at":"2026-08-10T13:28:30Z","incident_id":"01KZMD43HF7DJF0ET6CDMS7VZ5","status":"resolved","updated_at":"2026-08-10T13:28:30Z"},{"id":"01KZMEE3K43QZ50DK1MA55W0YM","body":"We've managed to identify the cause of the issue and applied a fix. Error rate and latencies have gone back to normal. We are monitoring.","created_at":"2026-08-09T23:41:24Z","display_at":"2026-08-09T23:41:24Z","incident_id":"01KZMD43HF7DJF0ET6CDMS7VZ5","status":"monitoring","updated_at":"2026-08-09T23:41:24Z"},{"id":"01KZMD43HF5XNTJTJF5SDB1KWD","body":"We are investigating increased error rates and latencies on the Verify API.","created_at":"2026-08-09T23:18:28Z","display_at":"2026-08-09T23:18:28Z","incident_id":"01KZMD43HF7DJF0ET6CDMS7VZ5","status":"investigating","updated_at":"2026-08-09T23:18:28Z"}]},{"id":"01KTY1972QJAPYWC6A0CBKQXHF","name":"WhatsApp Delivery Disruption","status":"resolved","created_at":"2026-06-12T13:45:27Z","updated_at":"2026-06-12T17:04:56Z","resolved_at":"2026-06-12T17:04:56Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KTYCPETVNARVFEJFG3C6VZFM","body":"We can confirm that the issue is resolved on Meta's side. \n\n \n\nTraffic is flowing normally to WhatsApp from Prelude. ","created_at":"2026-06-12T17:04:56Z","display_at":"2026-06-12T17:04:56Z","incident_id":"01KTY1972QJAPYWC6A0CBKQXHF","status":"resolved","updated_at":"2026-06-12T17:04:56Z"},{"id":"01KTYCMTN6N3PMKVVH3W3XT9PD","body":"The WhatsApp API is no longer returning any errors. We continue to monitor the situation.","created_at":"2026-06-12T17:04:02Z","display_at":"2026-06-12T17:04:02Z","incident_id":"01KTY1972QJAPYWC6A0CBKQXHF","status":"monitoring","updated_at":"2026-06-12T17:04:02Z"},{"id":"01KTY1972QC99AANZ7JQDZHTK4","body":"We are aware of an issue affecting WhatsApp message delivery. Our investigation indicates this is caused by a disruption on Meta/WhatsApp's infrastructure - Prelude's systems are operating normally.\n\n \n\nWe are actively monitoring the situation and will provide updates as more information becomes available.","created_at":"2026-06-12T13:45:27Z","display_at":"2026-06-12T13:45:27Z","incident_id":"01KTY1972QJAPYWC6A0CBKQXHF","status":"identified","updated_at":"2026-06-12T13:45:27Z"}]},{"id":"01KTM9FTH660RCPKVS3S8DPSE0","name":"Degraded performance on our Verify API","status":"resolved","created_at":"2026-06-08T18:56:28Z","updated_at":"2026-06-08T19:47:42Z","resolved_at":"2026-06-08T19:47:42Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KTMCDMCRE9385Z107NMV4S2D","body":"AWS solved the underlying issue from their side.","created_at":"2026-06-08T19:47:42Z","display_at":"2026-06-08T19:47:42Z","incident_id":"01KTM9FTH660RCPKVS3S8DPSE0","status":"resolved","updated_at":"2026-06-08T19:47:42Z"},{"id":"01KTMB7DVV9Y5J29Q8DZNSSMC2","body":"We identified the root cause to be an issue on the AWS Lambda platform. AWS confirmed to us that they are currently facing issues. \n\n \n\nWe are currently working with AWS to resolve the elevated errors. ","created_at":"2026-06-08T19:26:50Z","display_at":"2026-06-08T19:26:50Z","incident_id":"01KTM9FTH660RCPKVS3S8DPSE0","status":"identified","updated_at":"2026-06-08T19:26:50Z"},{"id":"01KTM9FTH6R7PHRFJGYHH0G04M","body":"We are observing degraded performance across our APIs with an elevated rate of errors on a small percentage of incoming requests. ","created_at":"2026-06-08T18:56:28Z","display_at":"2026-06-08T18:56:28Z","incident_id":"01KTM9FTH660RCPKVS3S8DPSE0","status":"investigating","updated_at":"2026-06-08T18:57:30Z"}]},{"id":"01KT1G90H70S7DZVB8W1XE0BN0","name":"Latencies on Prelude Dashboard","status":"resolved","created_at":"2026-06-01T11:49:31Z","updated_at":"2026-06-01T14:01:39Z","resolved_at":"2026-06-01T14:01:39Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KT1QTYQ2XJ5HX33CJ43KQB33","body":"The issue is resolved and the Prelude dashboard is back to working properly.","created_at":"2026-06-01T14:01:39Z","display_at":"2026-06-01T14:01:39Z","incident_id":"01KT1G90H70S7DZVB8W1XE0BN0","status":"resolved","updated_at":"2026-06-01T14:01:39Z"},{"id":"01KT1G90H7V8J6373X3MBGWWW0","body":"The Prelude dashboard might be facing some latencies and delay at displaying actual data.\nThose latencies are related to a third party provider issue.\nThe team is currently investigating","created_at":"2026-06-01T11:49:31Z","display_at":"2026-06-01T11:49:31Z","incident_id":"01KT1G90H70S7DZVB8W1XE0BN0","status":"identified","updated_at":"2026-06-01T11:49:31Z"}]},{"id":"01KQWM8MAQ73XPB3JM69EX13QQ","name":"Problem with the presentation of the statistics on the dashboard","status":"resolved","created_at":"2026-05-05T17:51:37Z","updated_at":"2026-05-05T18:43:06Z","resolved_at":"2026-05-05T18:43:06Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KQWQ6WMTPYVX22Q0FBDM7H5E","body":"The issue with the statistics on the dashboard is now resolved. ","created_at":"2026-05-05T18:43:06Z","display_at":"2026-05-05T18:43:06Z","incident_id":"01KQWM8MAQ73XPB3JM69EX13QQ","status":"resolved","updated_at":"2026-05-05T18:43:06Z"},{"id":"01KQWM8MAQS8BKZB0YJT78WYDX","body":"We are investigating a problem with the presentation of statistics on the dashboard. The APIs are not impacted and traffic is flowing normally.","created_at":"2026-05-05T17:51:37Z","display_at":"2026-05-05T17:51:37Z","incident_id":"01KQWM8MAQ73XPB3JM69EX13QQ","status":"identified","updated_at":"2026-05-05T17:51:37Z"}]},{"id":"01KPZDMD62SA1XYC3Z0FZR0SSZ","name":"Delivery issue on Zalo channel in Vietnam","status":"resolved","created_at":"2026-04-24T09:37:44Z","updated_at":"2026-04-24T11:35:13Z","resolved_at":"2026-04-24T11:35:13Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KPZMBGMBBXFCPBTW8AYCRC96","body":"Zalo is back online. The channel is back to full availability.","created_at":"2026-04-24T11:35:13Z","display_at":"2026-04-24T11:35:13Z","incident_id":"01KPZDMD62SA1XYC3Z0FZR0SSZ","status":"resolved","updated_at":"2026-04-24T11:35:13Z"},{"id":"01KPZDMD62NSMS6STH31G1SDDX","body":"The Zalo channel is currently unavailable in Vietnam due to a third party provider issue. \n\nVerify messages sent via Zalo are currently fallbacking to SMS. \n\nWe are currently exploring alternative routes to Zalo. ","created_at":"2026-04-24T09:37:44Z","display_at":"2026-04-23T10:00:00Z","incident_id":"01KPZDMD62SA1XYC3Z0FZR0SSZ","status":"identified","updated_at":"2026-04-24T10:37:18Z"}]},{"id":"01KM5BJW6EHQB9SYR4ZYF0ENV8","name":"Prelude Dashboard is facing latencies","status":"resolved","created_at":"2026-03-20T10:10:18Z","updated_at":"2026-03-20T12:25:49Z","resolved_at":"2026-03-20T12:25:49Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KM5KB0FR6ED5PVBGGEZYB03K","body":"Latancies resolved","created_at":"2026-03-20T12:25:49Z","display_at":"2026-03-20T12:25:49Z","incident_id":"01KM5BJW6EHQB9SYR4ZYF0ENV8","status":"resolved","updated_at":"2026-03-20T12:25:49Z"},{"id":"01KM5CY0T49P8RB6N7E8BVBJNW","body":"The issue has been identified and fixed by the third party provider.","created_at":"2026-03-20T10:33:52Z","display_at":"2026-03-20T10:33:52Z","incident_id":"01KM5BJW6EHQB9SYR4ZYF0ENV8","status":"monitoring","updated_at":"2026-03-20T10:33:52Z"},{"id":"01KM5BJW6EFS2XW0RY5A6CBX9G","body":"Due to a third party provider facing latencies. The Prelude dashboard might facing some issues.","created_at":"2026-03-20T10:10:18Z","display_at":"2026-03-20T10:10:18Z","incident_id":"01KM5BJW6EHQB9SYR4ZYF0ENV8","status":"identified","updated_at":"2026-03-20T10:10:18Z"}]},{"id":"01KJZAJ19K5N8A0GTZ0XFH16T4","name":"Latencies on Prelude Dashboard","status":"resolved","created_at":"2026-03-05T15:41:13Z","updated_at":"2026-03-12T18:18:40Z","resolved_at":"2026-03-05T16:26:43Z","impact":"critical","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KJZD5ARDYH29BC65653H5PYP","body":"The issue has been identified and fixed. The Prelude Dashboard is working as expected.","created_at":"2026-03-05T16:26:43Z","display_at":"2026-03-05T16:26:43Z","incident_id":"01KJZAJ19K5N8A0GTZ0XFH16T4","status":"resolved","updated_at":"2026-03-05T16:26:43Z"},{"id":"01KJZCH2K8NNCSN9PZ0QQV7T2R","body":"The issue has been identified and pending resolution.","created_at":"2026-03-05T16:15:39Z","display_at":"2026-03-05T16:15:39Z","incident_id":"01KJZAJ19K5N8A0GTZ0XFH16T4","status":"identified","updated_at":"2026-03-05T16:15:39Z"},{"id":"01KJZBZJDR0Q8VWRJH4PHW66V2","body":"The Prelude Dashboard is facing some latencies.","created_at":"2026-03-05T16:06:06Z","display_at":"2026-03-05T16:06:06Z","incident_id":"01KJZAJ19K5N8A0GTZ0XFH16T4","status":"investigating","updated_at":"2026-03-05T16:06:06Z"},{"id":"01KJZAJ19KCG716CCTK03F20NG","body":"The Prelude Dashboard is facing some latencies.","created_at":"2026-03-05T15:41:13Z","display_at":"2026-03-05T15:41:13Z","incident_id":"01KJZAJ19K5N8A0GTZ0XFH16T4","status":"investigating","updated_at":"2026-03-05T15:41:13Z"}]},{"id":"01KHVC0WHRJEB9F6ZPS43MGE49","name":"We're investigating reports that our dashboard is not responding","status":"resolved","created_at":"2026-02-19T16:34:09Z","updated_at":"2026-03-12T18:18:40Z","resolved_at":"2026-02-19T17:26:45Z","impact":"major","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KHVF16FGBQ7N0SFWYVAZ8Z4F","body":"The issue with the downstream provider is resolved.","created_at":"2026-02-19T17:26:45Z","display_at":"2026-02-19T17:26:45Z","incident_id":"01KHVC0WHRJEB9F6ZPS43MGE49","status":"resolved","updated_at":"2026-02-19T17:26:45Z"},{"id":"01KHVC617KHR6TCYT2Y9V9FBAN","body":"Because of an issue with a downstream provider, logging in and signing up to the dashboard might be impaired. ","created_at":"2026-02-19T16:36:58Z","display_at":"2026-02-19T16:36:58Z","incident_id":"01KHVC0WHRJEB9F6ZPS43MGE49","status":"identified","updated_at":"2026-02-19T16:40:18Z"},{"id":"01KHVC0WHRHDCG87XPRR25WG3J","body":"We will update with more information","created_at":"2026-02-19T16:34:09Z","display_at":"2026-02-19T16:34:09Z","incident_id":"01KHVC0WHRJEB9F6ZPS43MGE49","status":"investigating","updated_at":"2026-02-19T16:34:09Z"}]},{"id":"01KHRZPQJGA3SJWW63CZTW9BMQ","name":"Latencies on delivering messages","status":"resolved","created_at":"2026-02-18T18:20:25Z","updated_at":"2026-03-12T18:18:40Z","resolved_at":"2026-02-18T18:24:00Z","impact":"minor","page_id":"01KG2MWZVQZGXDW13ZPY2C8PNB","incident_updates":[{"id":"01KHRZXA6FSY54476H8YFQSY95","body":"The incident should be fully resolved","created_at":"2026-02-18T18:24:00Z","display_at":"2026-02-18T18:24:00Z","incident_id":"01KHRZPQJGA3SJWW63CZTW9BMQ","status":"resolved","updated_at":"2026-02-18T18:24:00Z"},{"id":"01KHRZPQJGQ3BGWN19SR07GQW6","body":"We are aware of some latencies on partial delivery issues and latencies via our APIs. The problem should now be resolved. We're actively monitoring. ","created_at":"2026-02-18T18:20:25Z","display_at":"2026-02-18T18:20:25Z","incident_id":"01KHRZPQJGA3SJWW63CZTW9BMQ","status":"monitoring","updated_at":"2026-02-18T18:20:25Z"}]}]}