Delivery issue on Zalo channel in Vietnam

Resolved·Degraded performance

Zalo is back online. The channel is back to full availability.

Fri, Apr 24, 2026, 11:35 AM

(1 week ago)

Affected components

Apr 23, 2026, 10:00 AM

Apr 24, 2026, 11:35 AM

Updates

Resolved

Zalo is back online. The channel is back to full availability.

Fri, Apr 24, 2026, 11:35 AM

Identified

The Zalo channel is currently unavailable in Vietnam due to a third party provider issue.

Verify messages sent via Zalo are currently fallbacking to SMS.

We are currently exploring alternative routes to Zalo.

Thu, Apr 23, 2026, 10:00 AM(1 day earlier)